Healthcare and Pharmaceutical Information Technology Consultant

Technical Consultant #2293

Information technology in healthcare and pharmaceutical sectors providing analytical problem solving, business analysis and troubleshooting.
IT&S solutions while complying with appropriate policies, SOPs, and business and IT&S standards.
Identify areas for process improvement solutions by utilizing various application and database programming skills.
Install, configure and deploy microcomputer products and systems.
Create training materials and conduct training for end users in use of equipment and software.
Full System Life Cycle (SLC) processes and customizations of products.

Independent Consultant , Present

Cephalon, Frazer, PA, Systems Analyst II, 2009 - 2011

Maintained, documented, and supported IT&S solutions for the business unit while complying with appropriate policies, SOPs, and business and IT&S standards.
Administered research applications such as ActivityBase, Isentris and ELN with respect to system configuration, account and access management and maintained license compliance.
Worked with vendors to install and test new or upgraded applications.
Worked to identify areas for process improvement; investigated and implemented solutions by utilizing various application and database programming skills.
Configured, aggregated and ensured appropriate availability of research data.
Assisted with the overall technology direction of the business unit.

Wyeth Pharmaceuticals, Collegeville, PA, Tier 2 Technical Analysts, 2008 - 2009

Reviewed sales training helpdesk queue on a daily basis.
Opened, resolved and closed Tier 2 Sales Training Helpdesk Tickets.
Utilized the LMS to gather information about the client's account and training in the WyethTRAINet Learning Center.
Reviewed, updated, and created knowledge documents in the GetAnswers database on issue resolution from the LMS, Testing, and Profiler.
Maintained communication with other groups to assure GetAnswers documents are current.
Opened and resolved individual e-mail inquiries using SumTotal.
Communicated with the international contact to manage Learning Center issues and initiatives, scheduled meetings as needed and created and communicated meeting notes
Created and maintained helpdesk-related reports.
Notified Tier 1 Helpdesk on an ad-hoc basis on training issue initiatives that might impact helpdesk call volumes.

Merck, Blue Bell, PA, Deskside Support Analyst, 2001 - 2006

Provided ongoing testing and deployment in support of network systems as well as related hardware systems within Merck Information Services.
Provided desk side support for Merck Network end-user problems.
Maintained Merckury helpdesk and problem resolution database.
Installed, configured and deployed microcomputer products and systems.
Created training materials and conducted training for end users in use of equipment and software.
Developed customization of products.
Merck Systems Development Life Cycle (SLC) process adhered to for all projects.
Software imaging for all supported systems, solution and patch release testing.
Coordinated emergency support services for various systems throughout Merck.
Led the Integration of Xerox Multi-function devices into the Merck Information Services IT environment.

Business Unit Support Associate, 2001 - 2005

Analyzed and solved problems with network connections, operating systems, applications, and hardware.
Provided "how-to" information for MS Office Suite, Merck proprietary applications, Windows, and remote connectivity.
Worked closely with support groups to verify issues were resolved quickly and efficiently.
Acted as mentor to incoming analysts by coaching them on new policies, procedures and tools.
Provided training to new analysts on Vantive-Merckury and EZ-Expense applications.
As a member of the Vantive team, performed case auditing to verify new analysts used Vantive appropriately.
Conducted help desk team meetings and recorded minutes.

Help Desk Analyst, 2000 - 2001

Provided first and second level support to customers for application, hardware and connectivity issues.
Performed primary coverage for Basic and Pre-clinical research applications including ISIS product suite.
Became product specialist for Internet Explorer, myMerck, Microsoft Project, ISIS.
Developed expertise with Merck infrastructure.

ECRI, Plymouth Meeting, PA,. Systems Developer, 2000 - 2001

Used HTML, Visual Basic 6.0 and other programming tools to develop and maintain software applications.

IS Product Support Specialist, 1996 - 2000

Analyzed and solved problems with network connections, operating systems, applications, and hardware.
Provided first level technical support to client for existing and future ECRI products and services.
Managed helpdesk request supporting tool (HelpStar).
Worked directly with in-house programmers on software development.
Tested ECRI software for Y2K compliance on Win 9598NT.
Provided training and demonstrations on various software packages to internal and external users.
Demonstrated new ECRI software products in the United Kingdom.

Medical Technical Writer-Independent Contractor, 1995 - 1996

Analyzed quotes from various medical manufacturers for hospitals and physician's offices.
Developed expertise in medical technologies such as surgical lasers, pacemakers and defibrillators.
Wrote technical reports for hospitals regarding medical technologies.
Received calls for assistance from external clients.

McNeil Consumer & Specialty Pharmaceuticals, Fort Washington, PA, 1994 - 1995

Data entry, record keeping and filing.
Developed experience with technical and medical terminology.
Prepared FDA submittable reports and IRB protocols.
Developed expertise in MS Word and WordPerfect software on Macintosh and IBM computers.
Entered and manipulated data in medical records in data spreadsheets.
Helped organized presentations for pharmaceutical products.

University of Pennsylvania School of Medicine, Research Assistant, 1991 - 1997

Credentials

Software Experience

Isentris 3.2, Discovery Notebook, ISIS Product Suite, ActivityBase, Pipeline Pilot, JavaScript, SQL, XML, and Crystal Reports.

Hardware Experience

HP, Dell and various other workstations, laptops, and associated peripherals, and remote communications products.