Commercial and Industrial Telephone Specialist

Expertise

• Commercial and industrial telephone specialist.
• Installation and operations of Key, PBX and voice mail telephone systems.
• Definition of subscriber communication needs and equipment requirements.
• Marketing to the telecommunications industry.
• Marketing research on telephone usage.
• Telecommunications specialist focused in sales and customer service.

Experience

Undisclosed Company, Telephone Communication Consultant, 1995 - Present

• Supervise sub-contract work for component assembly in conjunction with cable TV rebuild.
• Contact commercial and industrial telephone company subscribers to define communication problems and needs.
• Promote use of telephone services, utilizing knowledge of marketing conditions, contracts, sales methods and communications services and equipment.
• Execute daily operations of installation of Key, PBX and voice mail.
• Definition of communication needs of subscriber to obtain information and equipment requested.
• Review subscriber accounts to determine and evaluate utilization of communication services.
• Represented company at Chamber of Commerce functions.

Undisclosed Company, Owner and Consultant - Telephone Communications, 1994 - Present

• Market wireless services - cellular and paging.
• Conduct marketing research and consult for commercial and industrial customers with regard to their local telephone service needs.
• Perform duties as Authorized Sales Representative (ASR) for Bell South and AT&T.
• Work as Authorized Sales Representative (ASR) for Quest Communications for long distance service.

Quality Telephone Services, Sales Representative, 1989 - 1993

• Sold telephone services to business accounts.
• Executed daily operations of advertising and promotion.
• Analyzed communication needs of business establishments using knowledge of type of business, available telephone equipment and traffic studies.
• Recommended services such as additional telephone instruments and lines, key telephone systems, and private branch exchanges - PBX.
• Quoted rates for equipment and wrote up orders.
• Explained equipment use with brochures and demonstration equipment.
• Contract agent for Metrocall - voicemail and paging.
• Contract agent for GTE Wireless and long distance agent for Sprint Communications.

Southern Bell Telephone, Sales, 1978 - 1988

• Handled billing discrepancies, processed facility requests, and automated service request for commercial customers and long distance carriers.
• Explained service usage.
• Quoted rates for service and wrote up orders.

Honors & Publications

Credentials

• Financial Management Program, University of North Carolina, Asheville, NC
• UNCA Alumni Association, University Foundation Board of Directors
• Human Resources Development Certificate, Haywood Community College, Clyde, NC

Academic and Professional Affiliations

• Hurricane Hugo Relief Effort - Charlotte, NC
• Member American Management Association
• Telecom Agents Group
• University Foundation Board of Directors, Member
• Who's Who in American Colleges and Universities
• UNCC Alumni Association
• UNCA Alumni Association

Education

• B.A. Business Administration University of North Carolina Charlotte, NC